Press Release Article

  • 1/1/0001 12:00:00 AM
  • Patrick Wagenbrenner

EXETER, PA – (February 3, 2020) Grapevine, Texas was the epicenter of the RV business as industry professionals from across North America gathered at the Gaylord Texan Resort Hotel and Convention Center on Jan 13-14 for The EXPO. The industry’s largest warehouse distributor event, presented by NTP-STAG and sponsored by Airxcel, provided attendees the unique opportunity to explore new products, visit with leading suppliers and participate in business seminars while benefitting from show-only specials and discounts.

Communicating the “Our Vision for Serving the Aftermarket” theme throughout the two-day event, NTP-STAG team members and executives presented their industry viewpoint while receiving valuable feedback from the dealers, suppliers and media in attendance who shared their thoughts on the positive outlook of the RV Industry.

“The EXPO provides us a tremendous opportunity to spend valuable time with our dealers. We gain their important perspective on our industry while sharing our vision on how we can assist them in growing their businesses,” said NTP-STAG President, Bill Rogers.

Taking center stage across the 150,000 sq. ft. show floor was the New Products Showcase, encompassing more than twice the space of the prior year, where suppliers were eager to introduce new products from existing and new categories such as housewares, pet supplies and marine products to the RV market. Also making its debut at The EXPO was the Overland Bound area, featuring vehicles outfitted with tents and travel gear essential to this popular outdoor lifestyle trend.

“These multiple innovations presented dealers in attendance with several opportunities to expand their businesses to adjacent spaces, such as the marine industry and overlanding, while suppliers introduced more new products than ever before,” added Rogers. “For many, Overlanding is exposing an entirely new segment to the experience of outdoor vehicle travel and camping as a gateway into the RV lifestyle.  As these interests develop, RVs will satisfy their eventual requirements for greater comfort and convenience.”

A cornerstone of the vision presented by Rogers, and a popular discussion topic throughout the show, was the agreements NTP-STAG has established with a number of RV Builders and Suppliers to provide warranty fulfillment services. These agreements, now in place with Coleman, Grand Design, Jayco and Heartland RV, address the important issue of shortening Repair Event Cycle Time (RECT) with expediting parts delivery resulting in faster response times and improved customer experiences.

“Downtime has been a crucial concern throughout the industry,” shared NTP-STAG Director of Category Management, Jon White. “Dealers were pleased to learn more about this collaboration and how we are working together to significantly reduce the time it takes to get parts to their dealerships to execute warranty repairs and get their customers back out on the road.” 

Preceding the show opening, participants were treated to insight from a compelling RV Professional Retail Organization (PRO) Education Speaker roster that included Chief Executive Officer of Sardek Love International Dr. Sardek Love, economist and best-selling author Dr. Mary Kelly, and America's Millennial expert Gabrielle Bosché, in addition to more than 30 product showcase seminars. These business development seminar sessions covered important subjects such as “Generating Increased Sales and Repeat Customers” and “Leading for Profit Growth” along with “Generational Leadership.” The trio provided valuable insight tailored to meet the needs of the RV industry.

“This was the tenth year we have provided the industry with a compelling roster of exceptional speakers,” said Rogers. “These seminars introduce show attendees to innovative skills and business techniques while the speakers’ discussions serve as a cornerstone to the continuing education programs available online through the newly revised RVU platform.” 

For EXPO attendees visiting with suppliers and learning about unique show specials and promotions, the product ordering process was easier and more streamlined than ever before with the refinement of electronic cart pre-load functionality. Utilizing this fifth iteration of the electronic ordering platform, many attendees built their orders in advance, improving the productivity of their show experience. The show experience was also enhanced by the introduction of the new EXPO Mobile App sponsored by Southwire featuring the show agenda, RVU schedule, an interactive floorplan, live notifications, Power Hour Specials and more. 

“Technology plays a significant role in how business is conducted so we are continually developing tools to increase EXPO attendees’ productivity on the show floor and streamline the sales process,” said NTP-STAG Vice President of Sales, Fred Petrivelli. “We anticipate that transactions will be completely executed via electronic cart pre-loading at The EXPO in the near future.”

As The EXPO delivered the message of NTP-STAG’s vision, Rogers was upbeat about the show based on attendees’ feedback. “We always conclude The EXPO with a large reception and this year, we brought everyone out to the Texas Live! Entertainment District adjacent to the Dallas Cowboys Stadium to celebrate together. Our customers and suppliers had a fantastic time and were positive and complimentary. The RV Industry is strong and we’re looking forward to doing it again in 2021.” 

 

About The EXPO:

The EXPO is the industry’s largest warehouse distributor sponsored event. It draws attendees from across North America and features educational programming, exhibits from over 200 suppliers, season-best buying opportunities and a variety of networking functions. To learn more about The EXPO please visit expo.ntpstag.com.

 

 

About NTP-STAG

For more than 50 years, NTP-STAG has been serving fellow enthusiasts and professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company across the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it most.

Recent Articles

2022 NTP-STAG Expo is Here

Exeter, PA (January 21, 2022) – The 2022 NTP-STAG Expo, Presented by Airxcel, is coming to the new, state-of-the-art Caesars Forum in the heart of the Las Vegas strip, January 25-26, 2022. The event features a full two days of manufacturer product showcases, educational seminars, exclusive promotions, special events, and industry networking opportunities. The adjacent, newly renovated Harrah’s Hotel, part of the Caesars Entertainment group, will serve as the host hotel. NTP-STAG will then present its week-long, follow-up virtual event January 31 - February 4, 2022.

“This is an exciting time for the industry to come together in Las Vegas,” said NTP-STAG President, Bill Rogers. “It’s a new year, and Expo provides dealers and suppliers an outstanding opportunity to connect in person to explore new products and ideas while we collectively set our sights on the upcoming year. We’re looking forward to spending time together and having some fun with our customers as we partake in the full agenda of Expo activities throughout the two days.”

Those activities kick off with Monday afternoon’s RV Women's Alliance (RVWA) Reception sponsored by Thetford, bringing together members of the organization dedicated to fostering the next generation of female RV Industry leaders and innovators. Tuesday marks the event’s opening with Valterra, introducing a day of exclusive RV University education and informational seminars including PRO speaker presentations by nationally recognized social media expert, Corey Perlman, as well as marketing and customer experience pro, Kelly McDonald. Later in the day, attendees will have their first opportunity to preview the Expo show floor before partaking in the day’s opening reception presented by DISH Outdoors.

Wednesday will begin with the Carefree of Colorado Keynote address delivered by acclaimed speaker and best-selling author, Joey Coleman leading into a full day on the show floor featuring show-only specials, manufacturer exhibits and the engaging Overlanding Experience display, featuring vehicles and products tailored for the biggest trend in self-contained outdoor adventure travel. Visitors will also have the opportunity to meet NASCAR’s national ARCA Menards series driver, Amber Balcaen courtesy of ICON Direct. The event concludes with the evening reception at nearby Allegiant Stadium, home of the NFL’s Las Vegas Raiders, Sponsored by Dometic.

“From the educational programs and speakers of RVU and PRO, to the opportunity to engage with some of the industry’s leading manufacturers and the exclusive savings offered, Expo offers something for everyone in a relaxed setting,” added Rogers. “The stage is set; the team has put together a wonderful program and we’re ready to have a fantastic show with our customers and suppliers in Las Vegas.”

NTP-STAG continues to monitor the COVID-19 pandemic and are in constant communication with the host venue and local authorities.
For more information about Expo, please visit: https://expo.ntpstag.com

About NTP-STAG
For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it.

NTP-STAG 2022 Expo Keynote Speaker Announced

Exeter, PA (January 11, 2022) – Today, NTP-STAG, the leading distribution company for the recreational vehicle aftermarket, announced nationally and internationally acclaimed speaker, Joey Coleman will present the Keynote Address at Expo 2022, Presented by Airxcel, to be held in person January 25-26 at the Caesars Forum Convention Center in Las Vegas, NV and virtually January 31 – February 4.

Coleman, a recognized expert in customer experience design and an award-winning speaker at national and international conferences, is known for creating unique, attention-grabbing customer experiences while working with companies ranging from small start-ups to large Fortune 500s. The author of Wall Street Journal #2 best-selling book, Never Lose a Customer Again, will deliver his Keynote, “WHAT’S NEXT?! How to Navigate Customer Interactions in a Pandemic (and Post-Pandemic) Era.” In his presentation, Expo attendees will learn how the COVID-19 pandemic has impacted businesses around the world - with a specific focus on changes in the expectations and experiences of customers and employees alike. His insightful discussion will provide a unique perspective on how the best organizations are figuring out “what’s next” to acknowledge the new reality, adapt to a shifting landscape, and thrive in this new environment.

“The current business landscape continues to evolve and Joey Coleman, with his success in guiding leading organizations, is an invaluable resource to understanding customer needs and expectations while maximizing interactions and retention,” said NTP-STAG President, Bill Rogers. “In addition to all of the fantastic manufacturer exhibits, promotions and receptions that comprise the show, we are proud to present outstanding educational opportunities and speakers at Expo with our PRO (Professional Retail Organization) Education Seminars and the Keynote address.”

The previously announced 2022 Expo speaker PRO lineup features nationally recognized social media expert, Corey Perlman along with one of the nation’s top experts in leadership, marketing, the customer experience and consumer trends, bestselling author, Kelly McDonald.

“We are looking forward to sharing this compelling roster of entertaining, interesting and informative speakers with attendees in Las Vegas,” concluded Rogers.

NTP-STAG continues to monitor the COVID-19 pandemic and are in constant communication with the host venue and local authorities.

For more information about Expo, please visit: https://expo.ntpstag.com

About NTP-STAG
For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it.

NTP-STAG Expo Announces 2022 RV University PRO Speaker Lineup

Exeter, PA (December 21, 2021) – Today, NTP-STAG, the leading distribution company for the recreational vehicle aftermarket, announced the RV University (RVU) Professional Retail Organization (PRO) Education Speaker Lineup for Expo 2022, Presented by Airxcel, to be held in person January 25-26 at the Caesars Forum Convention Center and virtually January 31 – February 4.

Bestselling author and nationally recognized social media expert, Corey Perlman will be returning for his second year as a PRO Speaker, providing valuable insight on creating and publishing compelling social media content that sparks engagement, fuels interest and drives results. As he addresses opportunities to connect with today’s RV customer, spanning multiple generations and lifestyles, Perlman’s presentation will guide attendees on how to deliver a mix of content categories across the most popular social media platforms. This highly respected speaker’s message delivers the best practices in this highly dynamic medium required to harness important tools to communicate with multiple audiences efficiently and effectively across the social media landscape.

Considered one of the nation’s top experts in leadership, marketing, the customer experience and consumer trends, bestselling author, Kelly McDonald will be making her first appearance as a PRO speaker at EXPO 2022. Her presentation, “How to Market to, Sell to and Serve People Not Like You” will demonstrate how to recognize the different things that resonate with all types of customers and tailor your message and marketing efforts to reflect their values, and how marketing to these values will lead to greater sales, profits and customer loyalty. While learning the do’s and don’ts of marketing to different customer segments, tailoring your service or sales approach to be relevant to a new customer group and communicating in a relevant manner to stand out from your competition, her engaging and interactive session will show you how to create a deep, values-based connection between you and your customers and prospects.

“Through the PRO education series, we have had the opportunity to share important business insight from a compelling roster of well-regarded speakers,” said NTP-STAG President, Bill Rogers. “Now with the PRO series in its twelfth year, we are proud to include Corey and Kelly’s informative and actionable presentations to the library of more than 60 courses available to industry professionals of all levels. We know EXPO 2022 attendees will benefit from what they have to say while their perspective will provide essential tools that effectively reach new customers and maximize customer interactions.”

The RVU PRO business development seminar series presents free, in-person and web-based continuing education courses to RV Industry professionals. Launching each year at Expo, quarterly supplemental education series webinars provide instruction on a variety of subjects including store readiness, customer and team member relationship management and e-commerce and salesmanship.

The speaker lineup is selected by NTP-STAG to provide attendees with compelling, impactful, results-driven content.

 

Cory Perlman

Corey Perlman
Bestselling author and top-rated speaker Corey Perlman helps businesses succeed through digital marketing. He teaches well-tested and current social media strategies. As owner of Impact Social Inc., Corey Perlman has been at the forefront of digital marketing for over 10 years. He started his career with the eCommerce Division of General Motors, before launching his consulting and speaking business in 2009. Since then, he’s worked with such notable brands as Sysco Foods, The American Healthcare Association, Dale Carnegie Training and The PGA Tour.

As a keynote speaker, Corey Perlman delivers results with his engaging interactive talks that are always tailored to serve his client’s individual needs. He is continually rated as a top speaker by companies big and small.

The celebrated author of two bestselling books, Perlman’s most recent, Social Media Overload! Simple Social Media Strategies for Overwhelmed and Time-deprived Businesses is ranked #1 on Amazon.com in every major business category and has been called engaging, relevant, a must-read, and spot-on marketing advice for any business. Close to a decade of keynote speaking has produced a long list of highly satisfied clients.

 

 

Kelly McDonald

Kelly McDonald
Considered one of the nation’s top experts in leadership, marketing, the customer experience and consumer trends, Kelly McDonald’s client experience includes brands such as Toyota, State Farm, NASA, Kimberly-Clark, Nike, Harley-Davidson, Great Clips, Miller Beer, and Sherwin-Williams.

Kelly was named one of the “10 Most Booked Speakers in the U.S.” and ranked #1 on the list of “25 Hot Speakers” by Successful Meetings Magazine and has been featured in Forbes, INC. Magazine, BusinessWeek, CEO World, Fast Company, on CNBC and more.

The author of four bestselling books lives in Denver, Colorado and when she’s not on the road speaking, she enjoys boxing (yes, boxing, not kickboxing) – and shopping for high heels.

 

PRO LMS Platform
Launched in January 2020, the user friendly NTP-STAG PRO Learning platform is accessible while logged into VIAntp.com under Partner Central. The platform offers access up to over 60 courses that also qualify learners for Mike Molino RVDA CEUs. Register for an NTP-STAG PRO account today!
NTP-STAG continues to monitor the COVID-19 pandemic and are in constant communication with the host venue and local authorities.

For more information about Expo, please visit: https://expo.ntpstag.com

About NTP-STAG
For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it.

NTP-STAG 2022 Expo | Dates and Location Announced

NTP-STAG will be hosting Expo 2022, its annual dealer event, live in Las Vegas at the new, state-of-the-art Caesars Forum in the heart of the strip, January 25-26, 2022. The adjacent, newly renovated Harrah’s Hotel, part of the Caesars Entertainment group, will serve as the host hotel for the two-day event. NTP-STAG will then present its week-long, follow-up virtual event January 31 - February 4, 2022.

“Expo has always been about bringing the RV industry together for networking, fantastic promotions from some of the best manufacturers in the business and fun. We can’t think of any place more exciting to celebrate together than Las Vegas.” said NTP-STAG Vice President, Sales, Fred Petrivelli. “Las Vegas is opening for business, and we are excited to be coming to town with the complete Expo experience in 2022,”

Day 1 of Expo 2021 features RV University which includes PRO (Professional Retail Organization) Education Seminars followed by an opening reception on the show floor.
The following day will be highlighted by a full day on the exhibit floor and special closing reception. The NTP-STAG Expo will showcase exhibits from selected leading industry manufacturers to invited NTP-STAG customers from across North America.

The virtual event will then present the same great promotions as the in-person event along with dynamic presentations and educational opportunities.

“Due to the tremendously enthusiastic response from our customers and suppliers, we have now incorporated the virtual show format into our Expo event programming,” added Petrivelli. “This will allow our suppliers to interact with an even greater percentage of our customer base while providing a convenient opportunity for dealers to stock up on the once-a-year, show-only deals.

Learn more about the NTP-STAG Expo 2021 at expo.ntpstag.com

You can find more information about Caesars Health & Safety Protocols for their hotels and public spaces by visiting caesars.com/health-and-safety.

scroll up